Order processing
Orders are validated after payment confirmation and prepared in 24 to 48 business hours. Custom artisan products may require additional preparation time.
Delivery areas and timelines
- Lome and nearby areas: estimated 1 to 3 business days.
- Other regions in Togo: estimated 2 to 5 business days.
- International delivery: timeline depends on destination and carrier availability.
Shipping fees
Shipping fees are displayed at checkout before payment confirmation. Some orders can qualify for free delivery depending on active conditions shown during checkout.
Tracking your order
After confirmation, your order can be tracked from Order tracking using your order number.
Delays and incidents
If your package is delayed, damaged, or marked delivered but not received, contact support from the ticket area so we can investigate quickly.